Shipping

ORDERS

Most orders are processed and shipped on the same day. This may change due to demand in which case orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped.

Holidays and other high volume shopping periods may experience a delay of orders or postal and carrier services. These may be beyond our control, however we will post any notifications via our website or other communications.

Shipping charges will be calculated at checkout. Free shipping is available for orders of $50 or more. Gift cards are electronically mailed to recipients.

Free local delivery is available for orders of $20 or more within 6 miles (in and around) New Richmond, Wisconsin 54017. Delivery times vary dependent on individual order needs and location. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

INTERNATIONAL SHIPPING

We offer international shipping where available.

Please note: Some countries are currently not accepting orders via the United States Postal Service (USPS) due to "covid19" In these cases we will try to arrange the best rate with courier services that deliver to your area. These rates may be higher than USPS regular international rates.

Your order may be subject to import duties, and taxes (including VAT), Which are incurred once a shipment reaches your destination country. Willow & Wattle is not responsible for these charges if they are applied and are your responsibility as the customer.

ORDER STATUS

When your order has shopped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at willowandwattle@gmail.com with your name and order number, and we will look into it for you.

Please do not use a P.O Box number for shipments.